MOULE JEWELRY
WE KEEP LOW STOCK AND MOST PIECES ARE INDIVIDUALLY MADE TO ORDER. THEREFORE, THE TIME UNTIL SHIPMENT CAN TAKE UP TO A MAXIMUM OF TWO WEEKS. HOWEVER, WE ALWAYS STRIVE TO PRODUCE YOUR ORDER AS SOON AS POSSIBLE. PLEASE NOTE THAT ALL SHIPPING TIMES ARE PROVIDED AS GUIDELINE ONLY AND DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS CAUSED BY STOCK AVAILABILITY OR DELAY DURING TRANSIT. EACH PURCHASE IS INSURED UNTIL IT IS DELIVERED TO THE CLIENT.
DOMESTIC SHIPPING WITHIN GEORGIA IS FREE OF CHARGE AND ORDERS MAY ARRIVE BETWEEN 1-3 BUSINESS DAYS AFTER SHIPMENT.
ALL SHIPPING METHODS WITH OUR COURIER SERVICES ARE TRACKABLE ONLINE ONCE DISPATCHED. KINDLY NOTE THAT NOT ALL DESTINATION COUNTRIES ARE ABLE TO PROVIDE SPECIFIC TRACKING UPDATES. MŌULE IS NOT RESPONSIBLE FOR THE PAYMENT OF TAXES AND IMPORT DUTIES IMPOSED BY THE DESTINATION COUNTRY. RATES MAY VARY BASED ON ON THE LOCAL COUNTRY REGULATIONS AND ARE THEREFORE NOT PREDICTABLE. INTERNATIONAL SHIPPING TAKES UP TO AN AVERAGE OF 6 DAYS. WE OFFER FLAT-RATE SHIPMENTS FOR 15 EUR WITHIN EUROPE, AND FOR 30 EUR TO ALL OTHER DESTINATIONS. INTERNATIONAL SHIPMENTS REQUIRE A MINIMUM ORDER AMOUNT OF 100 EUR.
ORDER CANCELATIONS CAN BE MADE WITHIN 24 HOURS.
SINCE OUR JEWELRY IS MADE TO ORDER, RETURNS FOR REFUND ARE NOT POSSIBLE UNLESS THE ORDER ARRIVES DAMAGED OR THE PRODUCT DOES NOT MATCH YOUR PURCHASE. IF THIS IS THE CASE, PLEASE SEND AN EMAIL INCLUDING PICTURES OF THE DAMAGE WITHIN 3 DAYS OF ARRIVAL. ONCE YOU RECEIVE A CONFIRMATION EMAIL, THE ITEMS CAN BE RETURNED. SHIPPING COSTS WILL THEN BE COVERED BY MŌULE.
IN RARE CASES SOME EAR PIECES MIGHT NOT FIT DUE TO THE INDIVIDUAL ANATOMY OF EVERY HUMAN’S EAR. IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE YOU CAN EXCHANGE IT FOR A DIFFERENT SIZE OR STORE CREDIT WITHIN 7 DAYS OF RECEIVING YOUR ITEM. PLEASE NOTE THAT THIS EXCLUDES SALE ITEMS. THE PIECE MUST BE RETURNED UNUSED AND IN ITS ORIGINAL PACKAGING. POSTAGE FEES WILL BE ON THE CLIENT. UNFORTUNATELY, WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST SHIPMENTS DURING THE RETURN PROCESS. ONCE WE HAVE RECEIVED THE PRODUCTS, WE WILL INSPECT THEM AND PROCESS THE EXCHANGE WITHIN 72 HOURS.
THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO CUSTOM MADE PRODUCTS. THIS INCLUDES MODIFIED PRODUCTS AND ITEMS IN SIZES THAT ARE NOT PRESENTED ON THE WEBSITE. RETURNS ON CUSTOM MADE PRODUCTS ARE ONLY ACCEPTED IF THEY ARRIVE IN DAMAGED CONDITION.
TO REQUEST A RETURN/EXCHANGE PLEASE REACH OUT TO HELLO@MOULEJEWELRY.COM WITH “RETURN/EXCHANGE + YOUR ORDER#” IN THE SUBJECT LINE.
